Terms

Delivery

We know you’ll be keen to receive your order as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your consignment.

Our couriers require the recipient’s phone number for each delivery. We can’t book your delivery unless you have provided us with a valid daytime phone number.

We pack every order carefully to ensure it reaches you in good condition.

Your order will be sent through Australia Post or one of our preferred couriers.

All consignments are tracked. The tracking number will be emailed to you.  If you can't find it, just contact us and we'll look it up for you.

If you have any questions about delivery, please contact us and we will do our best to make sure you’re happy.

 

Warranty

All of our products are fully backed by Australian manufacturer warranty.

Should the item you receive be faulty in any way, please contact us and we’ll make sure the correct process is followed so the issue can be addressed as quickly as possible for you.

We will always replace any item that is faulty from the manufacturer.  We cannot replace any items that have been misused from what the use of the item is specified for.

Each product we sell comes with automatic guarantees that cannot be excluded under Australian law.