Shipping & Returns

Shipping Policy

 

We endeavour to get your order to you as fast as possible. The majority of orders are sent within 24 hours from payment and normally arrive within 5 working days. (Allow longer for regional and remote areas.)

You will receive a shipping confirmation and tracking number from Australia Post once your order leaves our warehouse.

Vardhman Threads is not responsible for any order sent to an incorrect address. Please ensure the shipping address is correct prior to confirming purchase at checkout.

Our delivery locations include Australia and New Zealand.

 

Returns Policy

 

WHAT can be returned?

Products that are deemed faulty can be returned, Products that are a change of mind are not.  The return shipping is at the cost of the purchaser, if the product is faulty and we agree that they were faulty when dispatched then a full refund of the item purchase price and shipping will apply.

WHEN do items need to be returned by?

Contact must be made within 2 days of item being received and the tracking stating that the item has been received. Photos must be submitted showing the fault of the product within that time frame.

WHERE do items need to be returned to?

Please return to 5-7 Clifton Street, Euroa, Victoria, 3666 Australia

HOW do customers return items?

Please return to 5-7 Clifton Street, Victoria, 3666 Australia by Australia Post with tracking.  We will not accept returns without tracking - this protects both the buyer and the seller.

SHIPPING for returns?

The return shipping is at the cost of the purchaser, if the product is faulty and we agree that they were faulty when dispatched then a full refund of the item purchase price and shipping will apply.?

CREDIT for returns?

When the return is accepted the refund will be returned to the payment method. The shipping return cost will only be refunded if the goods are faulty and we accept that the fault is on our behalf.  Shipping cost will not be returned for a simple change of mind.

Instore return option?

You can return items to 5-7 Clifton Street, Euroa, Vic, 3666, Australia.  This only applies if you are able to do an instore return ie, live locally

Packing materials?

All items need to be in original packaging and undamaged for returns.